Frequently Asked Questions

Find answers to common questions about managing your shooting club

Getting Started

Learn the basics

Club Management

Managing your club

Training System

Scheduling and booking

Range Reservations

Book shooting range time

Forum & Community

Connect with other members

Session Logging & Leaderboard

Track your progress

Badges & Achievements

Recognition system

Membership Fees

Payment tracking

Financial Module & Shop/POS

Invoicing and point-of-sale features

Information Pages & Embeddables

Share club information publicly

Technical & Account

Platform usage

Still have questions?

We're here to help! Contact our support team.

Contact Support

Frequently Asked Questions

How do I create a club?

How do I join an existing club?

What are the different subscription tiers?

What are the different member roles?

How do I invite members to my club?

Can I customize the license types?

How do I make my club searchable?

How do I create a training slot?

What does "safety status" mean?

Can I cancel a training slot?

Is there a limit to how often students can book training?

How do I reserve a lane at the range?

Can I reserve multiple lanes at once?

What happens if a range officer is scheduled?

Can I cancel my lane reservation?

How do training sessions interact with lane reservations?

How do I access the club forum?

Who can create forum posts?

Can forum threads be locked?

What happens if someone breaks the rules?

Can I edit or delete my posts?

How do I log a shooting session?

How does the leaderboard work?

Can I keep sessions private?

What is the AI Target Scorer?

How do badges work?

Who can award badges?

Can admins award badges in the member profile?

How does badge access management work?

What happens when a badge is lost or revoked?

Can access badges have an overall validity window?

How do I track membership fees?

Does the platform process payments?

What is the Financial Module?

Why do I need a VAT number to enable the Financial Module?

What is the Shop/POS system?

Is the Shop/POS a webshop?

Can I generate invoices for POS sales?

Who can access the Financial Module and Shop?

What are club information pages?

Can pages be public or private?

What are embeddables?

How do I embed my opening hours on another website?

Can I restrict pages to specific member roles?

What is the public club info page?

Can members subscribe to all club events in Google Calendar or Outlook?

Can I be a member of multiple clubs?

How do I upgrade my club plan?

Is my data secure?

Can I delete my account?

What browsers are supported?

Still have questions?